Version as of 01/12/2022

The use of this website (“website”) is subject to the following Terms and Conditions of Use (“T&Cs”). Please read these T&Cs carefully. By using this website you declare that you have read and understood them, agree with them, and are bound by them. Please do not use this website (any further) if you do not agree with these T&Cs.

1.    About Us
This website is operated by KKL Management AG on behalf of KKL Luzern (“KKL Luzern”) for your personal use and according to these T&Cs. We are entered in the commercial register of the Canton of Luzern. Our business address is Europaplatz 1, 6002 Luzern, Switzerland. If you have any questions or comments about the T&Cs or about the use of the website, write to us or contact us via E-Mail: info[at]kkl-luzern.ch.

Personal data are processed in compliance with our data protection declaration. All orders placed via this website (e.g. tickets, coupons, packages and other items) are also subject to our General Terms and Conditions of Business.

Changes or updates to this website and the information provided on this website may be made at any time. KKL Luzern can amend these T&Cs and all legal notices on this website (including the data protection declaration) at any time. All changes will take effect at the time they are published on the website. For this reason, you should visit this website periodically to review these terms and conditions and other legal notices and to familiarise yourself with any changes.

If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please make sure that these persons are aware of this Data Protection Declaration and only share their personal data with us if you are allowed to do so and if this personal data is correct.


2.    Access To Our Website
Access to our website is provided on a temporary basis and we reserve the right to discontinue or amend the services on our website without notice (see “Website Availability” below). We accept no liability in the event that the Website is unavailable for any reason at any time or for any period.

To purchase tickets, vouchers or packages, you will be asked to provide certain information on the website. If so, you agree to provide true, accurate, current and complete information as required by the Website Registration Form and to maintain and promptly update such information to keep it true, accurate, current and complete. From time to time we may restrict access to some parts of our website or our entire website to users who have registered with us.

When you register, you will receive a user name and password. Keep this password confidential. You must not disclose or pass on this password to anyone. You are liable for all activities and orders fulfilled or placed with the use of your login details. If you know or suspect that someone else knows your password, you should contact us immediately and let us know. If KKL Luzern has reason to believe that there is a possibility of a breach of security or misuse of the website, we may require you to change your password or we may temporarily disable your login (see below).

3.    Website Availability
Although KKL Luzern endeavours to ensure that the website is available 24 hours a day, KKL Luzern accepts no liability in the event that the website is unavailable for any reason at any time or for any period. Access to this website may be temporarily interrupted at any time in the event of a system error, maintenance or repair work or for other reasons beyond the control of KKL Luzern.

Your access to the Website, your ability to access all or any part of the Website and/or your registration may be disabled by KKL Luzern at any time without notice and without incurring any liability in relation thereto. Any limitations on the liability of KKL Luzern shall remain in force in the event of such deactivation.

4.    Use of the Website
You may only use the website for lawful purposes. You are not allowed to use the website:

• in any manner that violates any applicable local, national or international law or regulation;
• in a way that infringes the rights of another;
• in a manner that is unlawful or fraudulent, or has an unlawful or fraudulent purpose or effect;
• to forward unsolicited or unauthorised advertising or unsolicited or unauthorised promotional material or any other form of advertising (spam); and
• to knowingly forward data, send or upload content that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or other malicious programs or similarly designed computer code designed to adversely affect the operation of computer software or computer hardware.

5.    Links to the Website
You may link a website to our website (with “hyperlinks”) provided that you do so in a manner that is reasonable and lawful and does not damage or exploit KKL Luzern’s reputation, but you must not create a link that indicates any kind of association or agreement with, or endorsement by, KKL Luzern. Hyperlinks to this KKL Luzern website may only be created for private, non-commercial purposes. The so-called “deep linking”, “framing", “in-line linking” or other types of integration of parts of this KKL Luzern website into third-party websites are prohibited. KKL Luzern assumes no liability in the event of breaches of these conditions. KKL Luzern reserves the right to revoke permission to link at any time. The web page on which you create the link must comply with the content requirements (explained above).

6.    Links from this Website
KKL Luzern is not responsible for the content of any website operated by a third party which may be accessed through this website and KKL Luzern acknowledges no obligation, makes no representation and accepts no liability or responsibility (express or implied) in relation to the content of any other website. All links on this website are provides solely for the sake of user-friendliness. It does not follow from this that KKL Luzern endorses or recommends the content of such websites.

7.    Intellectual Property
The name, logo and trademarks of KKL Luzern are the sole property of KKL Luzern Management AG. Permission for use will not be granted in this regard. The website and its contents are protected by national, international and EU copyright and other intellectual property laws.

Unless otherwise stated, the KKL Luzern owns the copyright and other intellectual property rights (e.g. trademark, patent, design and utility model rights) in all information, software, documentation, data, data structure, services, logos, trademarks, drawings, texts, video files, audio files, images and other content (hereinafter collectively referred to as “content”) on this website. However, the absence of a corresponding note does not mean freedom from rights of KKL Luzern or third parties. The contents of this website may be downloaded, displayed and/or printed for private, non-commercial use only. You may access the content of the Website and reproduce it on a computer screen or print a copy of such content (including the Terms and Conditions of Purchase, the Privacy Policy and any Order Confirmation) for your personal use, provided that any copyright and exclusive rights notices remain included. Use of the content of the website in breach of these terms and conditions will result in claims against you for infringement of the intellectual property rights of KKL Luzern Management AG and/or third parties.

8.    Liability
The website is provided without any guarantees or warranties. To the fullest extent permitted by law, KKL Luzern, its directors, officers, employees, shareholders or agents, exclude all liability and responsibility for any damages (including, without limitation, loss of profits or anticipated savings or wasted expenditure) of any kind arising out of your access to, reliance on, or use of this website. This applies whether or not such loss or damage occurs in the ordinary course of things or otherwise, is foreseeable or not, or is caused by any error or omission (whether negligent or otherwise) on the Website. This does not affect the liability of KKL Luzern, its directors, officers, employees, shareholders or their agents for death or personal injury caused by their negligence or any other liability the exclusion or limitation of which is not permitted by law.

KKL Luzern makes every effort to exclude viruses or other destructive computer codes from the website. Nevertheless, KKL Luzern provides no assurances and assumes no obligation, liability or responsibility (expressed or implied) with regard to viruses and other such computer codes. You should take all necessary safety precautions before using the website or downloading any content.

This paragraph “Liability” does not apply to KKL Luzern’s liability for tickets, vouchers, packages and other items purchased or ordered through this website. The order and purchase of tickets are subject to our General Terms and Conditions of Business.

9.    Applicable Law
The T&Cs and use of this website are subject to the laws of Switzerland. By using this website and agreeing to these terms and conditions, you submit to the exclusive jurisdiction of the courts located at the registered office of KKL Luzern Management AG, Lucerne. Nevertheless, KKL Luzern may bring an action before any court of competent jurisdiction to enforce its intellectual property rights or to recover an amount owed to it.

10.    Miscellaneous
If any provision of these terms and conditions is held to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of any remaining provisions. Failure by KKL Luzern to exercise or enforce any right or provision of the Conditions shall not constitute a waiver of such right or provision unless such waiver is expressly stated in writing by KKL Luzern.

The chapter headings are for convenience only and have no legal or contractual effect.